Hi
We faced an issue while installing HCI Agent. The installation failed and later, un-install or re-install or re-configure option are not available.. here is error log which we received after the installation failed..
My query is on how to re-install agent after this error? appreciate your response
START of LOG
[Apr 04, 2016 13:25:06] INFO : ========== Enviroment Prerequisite Check ==========
[Apr 04, 2016 13:25:06] INFO : OS Name: Windows 7
[Apr 04, 2016 13:25:06] INFO : OS Version: 6.1
[Apr 04, 2016 13:25:06] INFO : OS Architecture: 64
[Apr 04, 2016 13:25:06] INFO : DSConfig file path: null\conf\DSConfig.txt
[Apr 04, 2016 13:25:06] INFO : Package Agent Version: 1.0.10.2165
[Apr 04, 2016 13:25:06] INFO : Package Repository Version: 14.2.5.0000
[Apr 04, 2016 13:25:06] INFO : No DataServices and DataServices Agent installed. Fresh install mode
[Apr 04, 2016 13:26:38] INFO : ========== Validation ==========
[Apr 04, 2016 13:26:38] INFO : Installation path: C:\Program Files\SAP\DataServicesAgent
[Apr 04, 2016 13:26:38] INFO : Installation path (Canonical): C:\Program Files\SAP\DataServicesAgent
[Apr 04, 2016 13:26:38] INFO : Current Working Directory: C:\Users\xxxxxxx021\AppData\Local\Temp\7zS14DD.tmp
[Apr 04, 2016 13:26:38] INFO : Execute Command: SETX DS_USER_DIR "C:\Users\xxxxxxx021\AppData\Local\Temp\7zS14DD.tmp\DS_USER_DIR"
[Apr 04, 2016 13:26:43] INFO : Working directory: C:\Users\xxxxxxx021\AppData\Local\Temp\7zS14DD.tmp
[Apr 04, 2016 13:26:43] INFO : Return Code: 0
[Apr 04, 2016 13:26:43] INFO : Execute Command: AWServerConfig.exe -k -n
[Apr 04, 2016 13:26:44] INFO : Working directory: C:\Users\xxxxxxx021\AppData\Local\Temp\7zS14DD.tmp\DataServicesAgent\bin
[Apr 04, 2016 13:26:44] INFO : Return Code: 0
[Apr 04, 2016 13:26:46] INFO : Execute Command: al_jobservice.exe -validate -ek -Dnam -Uxxxxxxx021 -P******
[Apr 04, 2016 13:26:47] INFO : Working directory: C:\Users\xxxxxxx021\AppData\Local\Temp\7zS14DD.tmp\DataServicesAgent\bin
[Apr 04, 2016 13:26:47] INFO : Return Code: 0
[Apr 04, 2016 13:26:47] INFO : Execute Command: SETX DS_USER_DIR ""
[Apr 04, 2016 13:26:48] INFO : Working directory: C:\Users\xxxxxxx021\AppData\Local\Temp\7zS14DD.tmp
[Apr 04, 2016 13:26:48] INFO : Return Code: 0
[Apr 04, 2016 13:26:48] INFO : Drive letter is C
[Apr 04, 2016 13:26:48] INFO : Free Disk Space (GB):112.0
[Apr 04, 2016 13:26:48] INFO : ========== Install Action ==========
[Apr 04, 2016 13:26:48] INFO : Dump install properties:
[Apr 04, 2016 13:26:48] INFO : AGENT_VERSION = 1.0.10.2165
[Apr 04, 2016 13:26:48] INFO : SQLA_PORT = 2638
[Apr 04, 2016 13:26:48] INFO : OS = Windows 7
[Apr 04, 2016 13:26:48] INFO : ADAPTER_PORT = 4001
[Apr 04, 2016 13:26:48] INFO : DBA_PWD = ********
[Apr 04, 2016 13:26:48] INFO : AGENT_REPO_VERSION = 14.2.5.0000
[Apr 04, 2016 13:26:48] INFO : INSTALLMODE = install
[Apr 04, 2016 13:26:48] INFO : INSTALL_DIR = C:\Program Files\SAP\DataServicesAgent
[Apr 04, 2016 13:26:48] INFO : LINK_DIR = C:\Program Files\SAP\DataServicesAgent
[Apr 04, 2016 13:26:48] INFO : SANDBOX_PWD = ********
[Apr 04, 2016 13:26:48] INFO : JSERVICE_PWD = ********
[Apr 04, 2016 13:26:48] INFO : JSERVICE_UID = nam\xxxxxxx021
[Apr 04, 2016 13:26:48] INFO : PACKAGE_DIR = C:\Users\MMISHR~1\AppData\Local\Temp\7zS14DD.tmp\DataServicesAgent
[Apr 04, 2016 13:26:48] INFO : SERVICE_NAME = SAP Data Services Agent
[Apr 04, 2016 13:26:48] INFO : PROD_PWD = ********
[Apr 04, 2016 13:26:48] INFO : DS_COMMON_DIR = C:\ProgramData\SAP\DataServicesAgent
[Apr 04, 2016 13:26:48] INFO : SQLA_SERVER_NAME = dsod_agent_repo
[Apr 04, 2016 13:26:48] INFO : JOBSERVER_PORT = 3500
[Apr 04, 2016 13:26:48] INFO : DBA_DEFAULT_PWD = ********
[Apr 04, 2016 13:26:48] INFO : DS_USER_DIR = C:\Users\xxxxxxx021\AppData\Local\SAP\DataServicesAgent
[Apr 04, 2016 13:26:48] INFO : MDS_PORT = 4010
[Apr 04, 2016 13:26:48] INFO : === Installing files
[Apr 04, 2016 13:26:51] INFO : Execute Command: icacls "C:\ProgramData\SAP\DataServicesAgent" /grant *S-1-5-32-545:(OI)(CI)F /C
[Apr 04, 2016 13:26:52] INFO : Working directory: C:\WINDOWS\system32
[Apr 04, 2016 13:26:52] INFO : Return Code: 0
[Apr 04, 2016 13:26:52] INFO : Creating Add Remove Programs shortcut.
[Apr 04, 2016 13:26:52] INFO : Execute Command: REG /? > C:\Users\MMISHR~1\AppData\Local\Temp\dsagentregtemp.txt
[Apr 04, 2016 13:26:52] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\bin
[Apr 04, 2016 13:26:52] INFO : Return Code: 0
[Apr 04, 2016 13:26:52] INFO : Execute Command: DSAgentARPShortcut-Create.bat 1.0.10.2165
[Apr 04, 2016 13:26:53] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\bin
[Apr 04, 2016 13:26:53] INFO : Return Code: 0
[Apr 04, 2016 13:26:53] INFO : Execute Command: CSCRIPT DSAgentShortcut-Create.vbs
[Apr 04, 2016 13:26:53] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\bin
[Apr 04, 2016 13:26:53] INFO : Return Code: 0
[Apr 04, 2016 13:26:53] INFO : === Done
[Apr 04, 2016 13:26:53] INFO : === Configuring environment
[Apr 04, 2016 13:26:53] INFO : Execute Command: C:\Program Files\SAP\DataServicesAgent/ext/jre/bin/java -classpath DSConfigMerge.jar;commons-beanutils.jar;commons-codec-1.3.jar;commons-collections-3.1.jar;commons-configuration-1.6.jar;commons-digester-1.6.jar;commons-jxpath-1.2.jar;commons-lang-2.6.jar;commons-logging.jar com.sap.ds.configmerge.DSConfigMerge
[Apr 04, 2016 13:26:56] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\lib
[Apr 04, 2016 13:26:56] INFO : Return Code: 0
[Apr 04, 2016 13:26:56] INFO : Generate DSConfig.txt file success
[Apr 04, 2016 13:26:56] INFO : Copy DSConfig.txt to DS_COMMON_DIR success
[Apr 04, 2016 13:26:56] INFO : Generated DSConfig.txt file successfully
[Apr 04, 2016 13:26:56] INFO : Initializing the LINK_DIR place holder in XML file
[Apr 04, 2016 13:26:56] INFO : Setting the environment variables
[Apr 04, 2016 13:26:56] INFO : Execute Command: SETX LINK_DIR "C:\Program Files\SAP\DataServicesAgent" /M
[Apr 04, 2016 13:26:56] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\bin
[Apr 04, 2016 13:26:56] INFO : Return Code: 0
[Apr 04, 2016 13:26:56] INFO : Execute Command: SETX DS_COMMON_DIR "C:\ProgramData\SAP\DataServicesAgent" /M
[Apr 04, 2016 13:26:57] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\bin
[Apr 04, 2016 13:26:57] INFO : Return Code: 0
[Apr 04, 2016 13:26:57] INFO : Execute Command: SETX DS_USER_DIR "C:\Users\xxxxxxx021\AppData\Local\SAP\DataServicesAgent"
[Apr 04, 2016 13:26:57] ERROR: java.io.IOException: WaitForMultipleObjects error=6, The handle is invalid
java.lang.ProcessImpl.waitForInterruptibly(Native Method)
java.lang.ProcessImpl.waitFor(ProcessImpl.java:445)
com.sap.im.dsod.util.CallExtProgram.executeImpl(CallExtProgram.java:97)
com.sap.im.dsod.util.CallExtProgram.execute(CallExtProgram.java:41)
com.sap.im.dsod.util.CallExtProgram.execute(CallExtProgram.java:23)
com.sap.im.dsod.agentinstaller.action.ActionInitialEnv.actionWin(ActionInitialEnv.java:129)
com.sap.im.dsod.agentinstaller.action.ActionInitialEnv.execute(ActionInitialEnv.java:67)
com.sap.im.dsod.agentinstaller.action.InstallHandler.execute(InstallHandler.java:156)
com.sap.im.dsod.agentinstaller.action.InstallHandler.run(InstallHandler.java:212)
[Apr 04, 2016 13:26:57] ERROR: Failed with errors.
[Apr 04, 2016 13:26:57] INFO : === Done
[Apr 04, 2016 13:26:57] INFO : === Generating certificates
[Apr 04, 2016 13:26:57] INFO : Execute Command: CreateDemoCerts.bat
[Apr 04, 2016 13:27:21] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\bin
[Apr 04, 2016 13:27:21] INFO : Return Code: 0
[Apr 04, 2016 13:27:21] INFO : Execute Command: SetupJavaKeystore.bat
[Apr 04, 2016 13:27:27] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\bin
[Apr 04, 2016 13:27:27] INFO : Return Code: 0
[Apr 04, 2016 13:27:27] INFO : Execute Command: MDSSetupJavaKeystore.bat
[Apr 04, 2016 13:27:36] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\bin
[Apr 04, 2016 13:27:36] INFO : Return Code: 1
[Apr 04, 2016 13:27:36] ERROR: Failed to setup the keystore for Metadata Browsing Server.
[Apr 04, 2016 13:27:36] ERROR: Failed to setup the keystore for Metadata Browsing Server.
[Apr 04, 2016 13:27:36] INFO : === Done
[Apr 04, 2016 13:27:36] INFO : === Configuring internal database
[Apr 04, 2016 13:27:36] INFO : Execute Command: dbinit -o "%DS_COMMON_DIR%\sqla\dsod_agent_repo_out.txt" -t "%DS_COMMON_DIR%\sqla\dsod_agent_repo.log" -z UTF8 "%DS_COMMON_DIR%\sqla\dsod_agent_repo.db"
[Apr 04, 2016 13:27:41] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\sqla
[Apr 04, 2016 13:27:41] INFO : Return Code: 0
[Apr 04, 2016 13:27:41] INFO : Execute Command: regsvr32 /s dbodbc12DSAgent.dll
[Apr 04, 2016 13:27:41] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\sqla
[Apr 04, 2016 13:27:41] INFO : Return Code: 0
[Apr 04, 2016 13:27:41] INFO : Execute Command: dbdsn -y -pe -ws "dsod_agent_repo" -c "Server=dsod_agent_repo;Driver=SQL Anywhere 12 - DSAgent;DBF=%DS_COMMON_DIR%\sqla\dsod_agent_repo.db;START=%LINK_DIR%\sqla\dbsrv12 -gk all -n dsod_agent_repo -qi -x tcpip(localonly=yes;port=2638);autostop=no"
[Apr 04, 2016 13:27:41] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\sqla
[Apr 04, 2016 13:27:41] INFO : Return Code: 0
[Apr 04, 2016 13:27:42] INFO : === Done
[Apr 04, 2016 13:27:42] INFO : === Create an event to purge SQLA log files
[Apr 04, 2016 13:27:42] INFO : Execute Command: dbisqlc -nogui -q -c dsn=dsod_agent_repo;uid=dba;pwd=*****; "C:\Program Files\SAP\DataServicesAgent\bin\dsodpurge.sql"
[Apr 04, 2016 13:27:42] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\sqla
[Apr 04, 2016 13:27:42] INFO : Return Code: 0
[Apr 04, 2016 13:27:42] INFO : detect dbsrv12.exe process
[Apr 04, 2016 13:27:42] INFO : Execute Command: tasklist
[Apr 04, 2016 13:27:43] INFO : Working directory: C:\Users\xxxxxxx021
[Apr 04, 2016 13:27:43] INFO : Return Code: 0
[Apr 04, 2016 13:27:43] ERROR: process dbsrv12.exe still running
[Apr 04, 2016 13:27:43] INFO : Execute Command: dbstop.exe –y dsod_agent_repo
[Apr 04, 2016 13:27:43] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\sqla
[Apr 04, 2016 13:27:43] INFO : Return Code: 255
[Apr 04, 2016 13:27:43] INFO : Execute Command: taskkill /F /IM dbsrv12.exe
[Apr 04, 2016 13:27:43] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent\sqla
[Apr 04, 2016 13:27:43] INFO : Return Code: 0
[Apr 04, 2016 13:27:43] INFO : process dbsrv12.exe already stop
[Apr 04, 2016 13:27:43] INFO : sleep 5s
[Apr 04, 2016 13:27:48] INFO : === Done
[Apr 04, 2016 13:27:48] INFO : === Creating repositories
[Apr 04, 2016 13:27:48] INFO : Creating repository
[Apr 04, 2016 13:27:48] ERROR: java.io.FileNotFoundException: C:\ProgramData\SAP\DataServicesAgent\conf\DSConfig.key (The system cannot find the file specified)
java.io.FileInputStream.open(Native Method)
java.io.FileInputStream.<init>(FileInputStream.java:138)
java.io.FileInputStream.<init>(FileInputStream.java:97)
com.sap.im.dsod.util.FileReplaceAll.readFile(FileReplaceAll.java:51)
com.sap.im.dsod.agentinstaller.action.ActionCreateRepo.actionWin(ActionCreateRepo.java:52)
com.sap.im.dsod.agentinstaller.action.ActionCreateRepo.execute(ActionCreateRepo.java:44)
com.sap.im.dsod.agentinstaller.action.InstallHandler.execute(InstallHandler.java:156)
com.sap.im.dsod.agentinstaller.action.InstallHandler.run(InstallHandler.java:212)
[Apr 04, 2016 13:27:48] ERROR: Failed with errors.
[Apr 04, 2016 13:27:48] INFO : === Done
[Apr 04, 2016 13:27:48] INFO : === Configuring job server
[Apr 04, 2016 13:27:48] ERROR: java.io.FileNotFoundException: C:\ProgramData\SAP\DataServicesAgent\conf\DSConfig.key (The system cannot find the file specified)
java.io.FileInputStream.open(Native Method)
java.io.FileInputStream.<init>(FileInputStream.java:138)
java.io.FileInputStream.<init>(FileInputStream.java:97)
com.sap.im.dsod.util.FileReplaceAll.readFile(FileReplaceAll.java:51)
com.sap.im.dsod.agentinstaller.action.ActionConfigureJobserver.actionWin(ActionConfigureJobserver.java:55)
com.sap.im.dsod.agentinstaller.action.ActionConfigureJobserver.execute(ActionConfigureJobserver.java:43)
com.sap.im.dsod.agentinstaller.action.InstallHandler.execute(InstallHandler.java:156)
com.sap.im.dsod.agentinstaller.action.InstallHandler.run(InstallHandler.java:212)
[Apr 04, 2016 13:27:49] ERROR: Failed with errors.
[Apr 04, 2016 13:27:49] INFO : === Done
[Apr 04, 2016 13:27:49] INFO : === Upgrading adapters
[Apr 04, 2016 13:27:49] INFO : Updating the adapters configuration files
[Apr 04, 2016 13:27:49] INFO : Execute Command: "C:\Program Files\SAP\DataServicesAgent/ext/jre/bin/java" -classpath "lib/acta_adapter_sdk.jar;lib/acta_tool.jar;lib/log4j-1.2.16.jar;ext/lib/xalan.jar;ext/lib/jaxp.jar;ext/lib/xercesImpl.jar" com.acta.adapter.sdkutil.UpdateAdapterVersion "C:\Program Files\SAP\DataServicesAgent" "C:\ProgramData\SAP\DataServicesAgent" "SuccessFactors Adapter"
[Apr 04, 2016 13:27:50] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent
[Apr 04, 2016 13:27:50] INFO : Return Code: 0
[Apr 04, 2016 13:27:50] INFO : Execute Command: "C:\Program Files\SAP\DataServicesAgent/ext/jre/bin/java" -classpath "lib/acta_adapter_sdk.jar;lib/acta_tool.jar;lib/log4j-1.2.16.jar;ext/lib/xalan.jar;ext/lib/jaxp.jar;ext/lib/xercesImpl.jar" com.acta.adapter.sdkutil.UpdateStartupScript "C:\Program Files\SAP\DataServicesAgent" "C:\ProgramData\SAP\DataServicesAgent"
[Apr 04, 2016 13:27:52] INFO : Working directory: C:\Program Files\SAP\DataServicesAgent
[Apr 04, 2016 13:27:52] INFO : Return Code: 0
[Apr 04, 2016 13:27:52] INFO : === Done
[Apr 04, 2016 13:27:52] INFO : === Starting agent service
[Apr 04, 2016 13:27:52] ERROR: java.io.FileNotFoundException: C:\ProgramData\SAP\DataServicesAgent\conf\DSConfig.key (The system cannot find the file specified)
java.io.FileInputStream.open(Native Method)
java.io.FileInputStream.<init>(FileInputStream.java:138)
java.io.FileInputStream.<init>(FileInputStream.java:97)
com.sap.im.dsod.util.FileReplaceAll.readFile(FileReplaceAll.java:51)
com.sap.im.dsod.agentinstaller.action.ActionStartService.getCommandLineWin(ActionStartService.java:88)
com.sap.im.dsod.agentinstaller.action.ActionStartService.execute(ActionStartService.java:49)
com.sap.im.dsod.agentinstaller.action.InstallHandler.execute(InstallHandler.java:156)
com.sap.im.dsod.agentinstaller.action.InstallHandler.run(InstallHandler.java:212)
[Apr 04, 2016 13:27:52] ERROR: Failed with errors.
[Apr 04, 2016 13:27:52] INFO : === Done
[Apr 04, 2016 13:28:22] INFO : [Installation Log]
C:\ProgramData\SAP\DataServicesAgent\log\Install_2016.04.04.13.25.06.log
[Summary]
Success: Installing files
Failed: Configuring environment
Failed with errors.
Failed: Generating certificates
Failed to setup the keystore for Metadata Browsing Server.
Success: Configuring internal database
Success: Create an event to purge SQLA log files
Failed: Creating repositories
Failed with errors.
Failed: Configuring job server
Failed with errors.
Success: Upgrading adapters
Failed: Starting agent service
Failed with errors.
Failed with errors.
[Apr 04, 2016 13:28:26] INFO : Exit: errors occurred during install action